Frequently Asked Questions
Everything you need to know about your Chalice Collectibles experience.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific final sale conditions.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and package weight.
Are your products ethically sourced?
Absolutely. We partner with manufacturers who adhere to strict fair labor practices and prioritize high-quality, sustainable materials for all our fashion collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase by contacting our support team.